Privacy policy

Effective Date: 3 Jun 2025

At Healix (“we,” “us,” or “our”), accessible at https://try-healix.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or make a purchase from our website, and your rights in relation to that information.

1. Personal Information We Collect

We collect various types of personal information from and about you, including:

  • Identifiers (e.g., name, email, phone number, IP address)
  • Customer records (e.g., billing/shipping address, order history)
  • Commercial data (e.g., products purchased, preferences)
  • Usage data (e.g., browser type, device ID, pages visited)
  • Geolocation data (e.g., IP-based location)
  • Communication data (e.g., messages, reviews)

2. How We Use Your Personal Information

We use your personal information to:

  • Provide, operate, and fulfill services and orders
  • Communicate with you, including customer support and marketing
  • Analyze usage to improve our website and services
  • Prevent fraud and maintain security
  • Comply with legal obligations

We rely on various lawful bases to collect and process your data, including contract performance, legal obligations, legitimate interests, and your consent where applicable.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Operate and improve our website and services
  • Remember your preferences
  • Analyze site traffic
  • Personalize content and advertising

You can manage cookie preferences through your browser settings. Blocking cookies may affect functionality.

For more on Shopify's cookies, visit: https://www.shopify.com/legal/cookies

We also respect the Global Privacy Control (GPC) browser signal as a valid opt-out request for sharing and targeted advertising.

4. How We Share Personal Information

We may share your information:

  • With service providers (e.g., Shopify, payment processors, shipping providers, analytics tools)
  • With marketing and business partners, with your consent, for advertising purposes
  • With affiliates and corporate group companies, as needed
  • To comply with law, legal process, or to protect rights and safety
  • In the event of a business transaction, such as a merger or acquisition

5. Selling and Sharing of Personal Information

In the past 12 months, we may have "sold" or "shared" personal information (as defined by applicable law) for advertising and marketing purposes, including:

  • Identifiers – Marketing partners
  • Commercial information – Marketing partners
  • Usage data – Marketing partners

You can opt out of this sharing by contacting us or using GPC-enabled browsers.

6. Third-Party Links

Our site may contain links to third-party websites or services not operated by us. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

7. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe a child has provided us with personal data, contact us to delete it.

8. Security and Retention

While we implement reasonable security measures, no system is 100% secure. We advise against sharing sensitive information via insecure channels.

We retain your data only as long as necessary for our legitimate purposes, legal compliance, and service fulfillment.

9. Your Privacy Rights

Depending on your location (e.g., EU, UK, California), you may have the following rights:

  • Right to Access / Know
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Opt-Out of “Sale” or “Sharing”
  • Right to Restrict Processing
  • Right to Withdraw Consent
  • Right to Appeal a Decision
  • Right to File a Complaint with a data protection authority

10. International Data Transfers

If you are located outside the UK or EEA, your information may be processed in countries with different data protection standards. Where required, we use Standard Contractual Clauses or equivalent legal safeguards to ensure lawful transfers.

11. Managing Communication Preferences

You can unsubscribe from promotional emails at any time via the link in the email. Transactional messages (e.g., orders or account updates) will still be sent.

12. Contact Us

For any privacy-related questions or to exercise your rights, contact us at:

Customer Service Availability

  • Monday: 9:00 AM – 5:00 PM
  • Tuesday: 9:00 AM – 5:00 PM
  • Wednesday: 9:00 AM – 5:00 PM
  • Thursday: 9:00 AM – 5:00 PM
  • Friday: 9:00 AM – 4:00 PM

Please note: Our customer service is closed on weekends and public holidays. We look forward to hearing from you!

We are the data controller for the purposes of applicable data protection laws.