At Healix™, we strive to make your purchasing experience smooth, secure, and transparent. This policy outlines our accepted payment methods and related terms.

1. Accepted Payment Methods

We accept a variety of secure payment methods for your convenience, including:

• Major Credit and Debit Cards: Visa, MasterCard, American Express, Discover.
• Digital Wallets: Shop Pay, Apple Pay, Google Pay (where available).
• PayPal: Secure payments through your PayPal account.

We are continuously evaluating and may add more payment options in the future.

2. Currency

All prices displayed on our website and all transactions are processed in USD ($).

If you are purchasing from outside the United States, your bank or credit card company may convert the transaction amount from your local currency to USD($) at their prevailing exchange rate. Please note that additional currency conversion fees may be applied by your bank or card issuer.

3. Payment Processing

Payment is captured at the time your order is placed. By completing your purchase, you authorize Healix™ to charge your selected payment method for the total amount of your order, including product cost, applicable taxes, and shipping fees.

You will receive an order confirmation email once your payment has been successfully processed and your order has been accepted.

4. Payment Security

Your online security is our top priority:

• All transactions are processed through secure, encrypted payment gateways.
• We use industry-standard SSL (Secure Socket Layer) encryption to protect your data during checkout.
• Your credit card details are never stored on our servers and are handled securely by PCI-DSS compliant processors.

5. Pricing, Taxes, and Shipping Fees

• All prices are inclusive of any applicable UK Value Added Tax (VAT), where required by law.
• Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
• For international orders, customers are responsible for any customs duties, import taxes, or fees charged by their country's authorities. These are not included in our product or shipping prices.

6. Failed Payments

If your payment fails (e.g., due to insufficient funds or incorrect card details), your order will not be processed. We will notify you via email and allow you to update your information and retry.

7. Fraud Prevention

To protect you and our business, all orders are subject to a payment verification process. In some cases, we may request additional details, which may delay order processing.

8. Contact Information

If you have questions or require assistance, please contact us:

Email: support@try-healix.com

Address: 
Healix
111 New Union Street
Coventry, CV1 2NT
United Kingdom

Customer Service Availability

Our dedicated customer service team is available to assist you during the following hours:

• Monday: 9:00 AM - 5:00 PM
• Tuesday: 9:00 AM - 5:00 PM
• Wednesday: 9:00 AM - 5:00 PM
• Thursday: 9:00 AM - 5:00 PM
• Friday: 9:00 AM - 4:00 PM

Please note: Our customer service is closed on weekends and public holidays. We look forward to hearing from you!