Shipping Policy

At Healix, we are committed to delivering your order quickly, reliably, and transparently. Please review the following information regarding our shipping process, delivery times, and applicable charges before placing your order.

Processing Time

• All orders are processed within 1–2 business days, excluding weekends and public holidays.

• Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Shipping Rates & Delivery Times

We currently offer the following shipping methods:

Note: Delivery timelines are estimates and may vary depending on your location, customs, and carrier conditions.

Shipping Destinations

We currently ship to the following countries:

• United Kingdom

• United States

• Canada

• Australia

If your country is not listed above and you wish to place an order, please contact us at  support@try-healix.com to explore possible options.

International Shipping (Canada & Australia)

• International orders may be subject to customs duties, VAT, or import taxes, which are the responsibility of the customer.

• These fees are not included in our product prices or shipping charges and may vary depending on your country’s import regulations.

Tracking Your Order

• A tracking number will be emailed to you once your order ships.

• You can use this number to monitor the status and location of your delivery in real time.

Address Accuracy

Please make sure your shipping address is complete and accurate before placing your order.
We are not responsible for delivery issues resulting from incorrect or incomplete address information provided during checkout.

Shipping Delays

While we aim to deliver all orders within the estimated timeframes, unexpected delays may occur due to:

• Customs clearance

• Weather conditions

• Carrier disruptions

In the event of significant delays, we will notify you via email.

Lost or Stolen Packages

If your package is marked as delivered but you did not receive it:

1. Check with neighbors, front desk, or building staff.

2. Contact the shipping carrier directly.

3. If further assistance is needed, contact us at support@try-healix.com.

Please note that Healix is not liable for packages marked as "delivered" by the shipping provider.

Contact Us

For any questions regarding shipping, delivery times, or tracking:

Email: support@try-healix.com

Business address: 111 New Union Street, Coventry
CV1 2NT, United Kingdom.

Customer Service Availability

Our dedicated customer service team is available to assist you during the following hours:

• Monday: 9:00 AM - 5:00 PM 
• Tuesday: 9:00 AM - 5:00 PM 
• Wednesday: 9:00 AM - 5:00 PM 
• Thursday: 9:00 AM - 5:00 PM 
• Friday: 9:00 AM - 4:00 PM 

Please note: Our customer service is closed on weekends and public holidays.

We look forward to hearing from you!